The CCG response to our complaint
- By The Difficult Parent
- •
- 20 Oct, 2019
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JUDGE FOR YOURSELF...
WHAT WE SAID AT THE END OF THE COMPLAINT WHAT ARE EXPECTATIONS WERE:
What I would have expected from the meeting was
1. For the CCG to select a venue that was accessible and acceptably clean and not an infection risk to vulnerable attendees.
2. For the CCG to have clear purpose for a meeting whether that be information sharing or consultation. Well researched and prepared presentations that include:
a. Details of proposed changes: What the current situation is – number of professionals in each group in a primary care trust; why the changes are needed; the changes in details; evidence of trials and the outcomes of those trials
b. Impact of changes on patients: how will patients engage with the new systems; what are the impacts on patient safety; what are the benefits ad disbenefits to patients
c. After presenting the information, welcome questions from the floor so that all participants can clarify details.
3. Reach out to patients and patient groups to design the event to see what we would like from the meeting.
THE TEXT OF THE REPLY FROM THE CCG
Thank you for getting in touch and providing feedback on Haringey CCG’s public meeting which took place on Thursday 10 October at Tottenham Green Leisure Centre.
We are very sorry to hear of the concerns you have raised about the event.
I want to assure you that we are fully committed to engaging and involving local residents in the planning and development of local health services. Our public meetings are one of several ways in which we do this. We have established a very strong partnership with local voluntary and community sector organisation Bridge Renewal Trust and Healthwatch Haringey which, over the years, has helped us to engage with diverse community/ patient groups and inform our commissioning work, as well as the structure of our public meetings, which are attended by a cross-section of the community. We are always looking for new ways to engage the diverse population of Haringey as this is very important to us. With all the developments taking place in the NHS to better integrate services we wanted to demonstrate, at this year’s meeting, how we are working with residents and partners across the health and care system to develop and deliver more joined up services in the borough to improve outcomes for local people.
We focused specifically on primary care networks and some of the integrated care work taking place in North Tottenham.
We also wanted to use this event as an opportunity to get feedback from residents on these initiatives, and on how we can ensure that our approach will provide high quality care which meet the needs of local residents.
As part of the meeting’s format, we allocated time for table discussions where attendees had the chance to share their views and experiences, as well as ask questions. In response to previous feedback, we opted for this format to give individuals who are less comfortable or confident in asking questions or sharing their views in front of a larger audience an opportunity to still have their say – that way everyone gets a chance.
Where we were unable to answer questions we have committed to providing a response postmeeting. We are sorry that you weren’t able to get the answers to the questions you raised about physician associates at the meeting. We have made a note of them and will provide a response to you shortly. We will be publishing a full meeting report which we will also share with you once it is available.
In regards to the venue, again we are sorry that you had an unpleasant experience.
We always aim to hold public meetings in accessible venues and do try to source a ground floor level space. Where this is not feasible we always ensure we use accessible venues with lift facilities.
The images and feedback you have provided clearly indicate that some facilities at the venue were not of a high standard, which is unacceptable, and we will ensure that the concerns raised are shared with the venue’s management team.
We welcome any suggestions you may have of alternative venues we could use for future meetings.
Thanks again for your valuable feedback which we will use to inform improvements for future events.
If you have any further questions or comments, please contact us on 020 3688 2729 or harccg.comms@nhs.net
Yours sincerely
Tony Hoolaghan Chief Operating Officer Haringey and Islington CCGs
We are very sorry to hear of the concerns you have raised about the event.
I want to assure you that we are fully committed to engaging and involving local residents in the planning and development of local health services. Our public meetings are one of several ways in which we do this. We have established a very strong partnership with local voluntary and community sector organisation Bridge Renewal Trust and Healthwatch Haringey which, over the years, has helped us to engage with diverse community/ patient groups and inform our commissioning work, as well as the structure of our public meetings, which are attended by a cross-section of the community. We are always looking for new ways to engage the diverse population of Haringey as this is very important to us. With all the developments taking place in the NHS to better integrate services we wanted to demonstrate, at this year’s meeting, how we are working with residents and partners across the health and care system to develop and deliver more joined up services in the borough to improve outcomes for local people.
We focused specifically on primary care networks and some of the integrated care work taking place in North Tottenham.
We also wanted to use this event as an opportunity to get feedback from residents on these initiatives, and on how we can ensure that our approach will provide high quality care which meet the needs of local residents.
As part of the meeting’s format, we allocated time for table discussions where attendees had the chance to share their views and experiences, as well as ask questions. In response to previous feedback, we opted for this format to give individuals who are less comfortable or confident in asking questions or sharing their views in front of a larger audience an opportunity to still have their say – that way everyone gets a chance.
Where we were unable to answer questions we have committed to providing a response postmeeting. We are sorry that you weren’t able to get the answers to the questions you raised about physician associates at the meeting. We have made a note of them and will provide a response to you shortly. We will be publishing a full meeting report which we will also share with you once it is available.
In regards to the venue, again we are sorry that you had an unpleasant experience.
We always aim to hold public meetings in accessible venues and do try to source a ground floor level space. Where this is not feasible we always ensure we use accessible venues with lift facilities.
The images and feedback you have provided clearly indicate that some facilities at the venue were not of a high standard, which is unacceptable, and we will ensure that the concerns raised are shared with the venue’s management team.
We welcome any suggestions you may have of alternative venues we could use for future meetings.
Thanks again for your valuable feedback which we will use to inform improvements for future events.
If you have any further questions or comments, please contact us on 020 3688 2729 or harccg.comms@nhs.net
Yours sincerely
Tony Hoolaghan Chief Operating Officer Haringey and Islington CCGs
THE LETTER RECEIVED
If you thought SEND was bad - the NHS is seemingly prepared to throw away money to private companies
About 3 or 4 times a year we get the euphemistic message 'Parents please note we have put a letter in your child's bag' - its a world away from how a child's death was handled in my child's first school
More of a trial by ordeal than a well organised clearly set out administrative process for moving the care of vulnerable young adults from Haringey's Children's Services to Adult Services. We have been failed at every stage of the process.
Never EVER get on the bus without a camera running if you need the priority wheelchair space
The reality of using a London Bus in the teeming rain on a Sunday afternoon is no joke when the parents of a paraplegic person in a wheelchair clash with the self-entitled buggy-pushing parents of toddlers.
At 3pm today I received some barefaced lies from Haringey Council Adult Social Care in response to a photograph I published online yesterday and the media interest it generated
Haringey SEND Transport are insisting that a 17 year old minibus with no air conditioning is a suitable vehicle to transport my paraplegic son in this heatwave. The appalling conditions inside the minibus inside the bus is something they knew about last summer, yet they have to date done nothing whatsoever provide a suitable minibus this year nor appropriately mitigate the temperatures inside the minibus.The conditions inside the minibus are so bad that they triggered multiple seizures during the heatwave as my son has epilepsy, which they SEND transport department know about and they also know that they are triggered by heat.It is not just son who is impacted: last year we know of one child who died on Haringey SEND Transport in the summer heatwave and another who had seizures.
I am simply asking a question - are we all absolutely certain that the road closure / travel restrictions (commonly know as LTNs) placed on some of the most severely disabled people who are wholly reliant on cars are absolutely necessary
Haringey's road closures exemptions policy for disabled people is not fit for purpose, unduly burdensome and intrusive - it's time to stand up against the pro-LTN lycra-clad cycling bullies
Is the argument for and against exemptions for disabled people in Low Traffic Neighbourhoods really a case of GOOD versus EVIL?
